OYO — Refund not given- harassment

Have made a booking on 18 june2023 by calling customer care of oyo, at the time of booking they said if didnt like rooms they we will refund you, when we reach there in hotel the condition of the room was not good and ac was not working .. since we called service boy no one came there to assist us.. then we left the hotel in less than 10 minutes and booked another room as we have to go further for function. We even called oyo customer care after clearing everything they said they will initiate refund and you will receive refund in 7 working days. More than 12 days have passed still we didnt receive any refund. They even mail us to check the status of refund but thats not working. Today dated 2 july 2023 we again called customer care and they refused to give us any refund .Our booking id is SW6A6323
Hotel- oyo spring woods suites