[Resolved] OYO — refund not initiated after multiple follow ups

suryatejpaleti

Address:	500089
Website:	www.oyorooms.com

I have made a reservation on 23/12/2019 for 2 days at oyo flagship 41024 check inn mvp with booking id :zmgq1372. After check in we found that there is some issue with the tv and brought the same to notice of customer care team. After discussion oyo team has agreed to make a refund of around 600rs to original mode of payment. Its been almost 2 months and refund has not been initiated yet and no response from the team as well.

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Mar 24, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2020

OYO Rooms Customer Care's response We would like to extend our sincere apologies for the dismaying experience. Your issue has already been notified to our relevant team. One of our social media manager will get in touch with at the earliest to resolve your concern till then your patience is highly appreciated.

Thanks & Regards
TEAM OYO

Verified Support

Feb 20, 2020

OYO Rooms Customer Care's response We believe our team has already connected with you for your resolution and has done the needful. We have processed your request for a refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us.
https://admin.onedirect.in/kong/feedback/public/weblink?hash=NjE4MV8xNTc5NzE2MTEwNDQ5XzY0MjRfb2Qudmc=&isApiDriven=false&hasAttributes=true&store_id=987654&employee_id=123456&country=India&ticket_id=7790228

Thanks & Regards
TEAM OYO