[Resolved] OYO — Refund not initiated

21@Tanya

from Delhi, Delhi

Oct 21, 2022

Address:	oyo Gurugram
Website:	oyo

Oyo not provided refund for cancel booking id WOR20382 dated 15TH OCTober 2022 and cancellation date 15 october 2022, got cancellation email but not refund amount (Rs 679). Several reminders send to oyo by customer care number and email but no positive response received from their side, was charged extra 2000 rs at the property, i have been trying to rrach out to them. customer service is hanging up on my call, asking personal questions, i have been trying to reach out to the higher authority planning to sue them

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Dec 24, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2022

OYO Rooms Customer Care's response Hello Tanya,

We understand how upsetting this would be. In order to help you with closure, the team is working on the case and you may expect an update at any moment. Thanks

Thanks
Team OYO