[Resolved] OYO — refund not processed

Swapnil Ghosh

from Noida, Uttar Pradesh

Website:

www.oyorooms.com

On 9/2/2019 i booked a hotel (Oyo 12542 hotel ankur plaza
) in nainital from oyo app and its booking id is kewm7608. There was some modification in booking so i was promised a refund of inr 2556. Its almost a month now but still i did not received my refund amount. When i contacted the customer support of oyo they asked my bank statement. I even provided that but still there is no resolution. Within this month i called them 7 to 8 times but they say the same wording that its under process and we are looking into it. I have an email chain with the customer experience manager from oyo regarding this issue but still nothing is sorted. I asked them if you have initiated the refund then provide me with the transaction reference number but they are not providing that also. This is the most non sense activity i have ever faced. The customer support team is not bothered about the problem i am facing.

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Apr 3, 2019

Complaint marked as Resolved

The refund amount credited into my account. Thanks

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future.

Mar 28, 2019

Updated by Swapnil Ghosh Its very frustrating situation now...as the refund amount still didnt credited into my account. I dropped an email to these guys but they are least bothered of giving a reply. Its very annoying gesture from team oyo.

Verified Support

Mar 31, 2019

OYO Rooms Customer Care's response Hello Guest,
We have duly noted the concern and the needful had also been shared to you via Email as well. We are further sharing the refund utr noKKBK[protected] for your convenience. Please connect with your bank for the same. Let us know if we can help you with any other relate assistance.

Regards,
Team OYO.

Apr 03, 2019

Updated by Swapnil Ghosh It is credited now..Thank you

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Comments

Swapnil Ghosh

from Noida, Uttar Pradesh

After my complaint oyo guys called me and they told within 24 hours my issue will be solved. Now its almost 48 hours still there is no resolution. In fact the oyo guys told me that they will call me again and inform me about the status but there is no word from them. Its turning out to be a pathetic experience with oyo.

OYO Rooms Customer Care's response, Mar 15, 2019

Verified Support

We are getting this checked.