OYO — Refund not provided by OYO as per their mail for cancelled bookings (Rs 4283)

My Booking ID: MGJK9256.Booked for 4 nights and initial amount paid) Rs.2305 on 03/11/2022 at 9.20 AM from my HDFC Credit card. At the Hotel I paid Rs.4283 on 23/11/2022 at 10.18AM from my ICICI Bank account. During stay OYO cancelled the booking and they said to me to vacant immediately. I called OYO Customer care, they said that booking cancelled we will refund your full amount Rs.6588.I vacated the room and refund not received, recently after so many tries, 'sm.[protected]@oyorooms.com' refunded initial paid amount Rs.2305 but Rs 4283 not refunded. but as per today status of OYO site, Rs4283 have to refund. I mailed to all OYO emails including "sm.[protected]@oyorooms.com". kindly arrange to refund the amount Rs4283.
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Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked. ~Team OYO
mmanand's [Complaint's author] reply, Jan 31, 2023
No response from OYO Team. Proper evidences submitted for action. Next I WILL APPROACH "National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution, Government of India". Thank you.
very poor response from OYO
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