OYO — Refund not received yet

Address:	Gurugram, Haryana
Website:	www.oyorooms.com

I have booked an oyo from the oyo app on 17th of August and I have made the complete payment of rupees 349 through upi but when I reached the place they asked me to pay the extra money of 2000 rupees and that's the reason I cancel the booking and on the app it was showing the refund is on its way but it has been more than a week and I haven't received the refund yet the customer care system is also very poor the art replying to my query or neither resolving it kindly please see to it
My Booking ID is:- SKYZ8773