Hi OYO
I have booked "OYO 10218 Hotel Berry's"
From 26 May to June 1 2022
Booking Details are:
ID: AJ5X0834
ID: OU2R0002
I have made the partial payment of the Booking which after coupon discount in OYO app amounting to rs 2398 for each booking with is total coming down to Rs 6853
Now when I reached the Hotel, they are saying the you need to pay more. I said the room charges which were shown in the App is what I have paid partially and rest i will be paying at counter. The hotel is saying rooms charges displayed in the App is not accurate and you need to pay more for the Rooms. I paid Rs.9094 extra than what i was supposed to pay.. You ppl said that you will be refunding my amount post discussion, bt I haven't received a single rs. in my account till now.. I have even shared the bank details via email to your team..
OYO there is no way to contact your customer care as your chat service is very pathetic, I cannot even talk to representative.
All i can say OYO along with Hotels is cheating the customers in displaying Inaccurate information in the App and After booking they are causing inconvenience to the customer with the inability for the customer to reach the Customer Care
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