[Resolved]  OYO — Refund of booking done for Oyo hotel

Hi we have made a booking at one of the Oyo hotel named Hotel Vibes at Bahadi.

When I reached the hotel, no one was available and the hotel is locked. I contacted hotel the manager numbers but no response.

Then I cancelled my booking and contacted Oyo customer care.. now they have asked me to file complaint at this portal.

I'm literally very disappointed with the service.. please refund me the total amount of
Rs.2790/-

Dear Customer, your booking ID SD279475 with OYO is confirmed.

Hotel name : OYO 47040 Vibes Hotel
Check-in : 18 Nov, 12:00 PM onwards
Check-out : 19 Nov till 11:00 AM
No. of rooms : 2 Classic (2X) Rooms
Number of guests : 3 guests
Address : 00, Hotel Vibes Regency, Nalagarh-Ropar road, Baddi
Reception : [protected]
Map Link : http://bit.ly/2YyNg5R

Check-in with OYO is now even more rewarding. You get assured rewards worth INR 1, 500 & a chance to win a Hyundai Creta Car!! Just claim your rewards by clicking here https://oyo.ac/UZYpptW before checkout.

We are looking forward to serving you with safe and sanitised stays!

Pay now using https://oyo.ac/mUJppvu. Please note that OYO executives will never call you for payment collection.

*You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original (Photocopy not accepted) ID with you, for cross verification.*
*Couples are welcome.*

If you enjoyed using the OYO app, please rate us on App Store or Play Store
https://oyo.ac/WzRkbHn

We look forward to hosting you. For more assistance, please visit the Yo! Help section on https://oyo.ac/mv7ppuC. For more detail please read our https://oyo.ac/jvcppt7.

Stay safe folks!
+2 photos
Was this information helpful?
No (0)
Yes (0)
Dec 22, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2021
OYO Rooms Customer Care's response
Hi Muthu, we would want to take care of this immediately and assure necessary action will be taken. ~Dia
Complaint comments 

Comments

Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.

Team OYO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6584
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information