[Resolved] OYO — Refund of dates/Modification of dates

Sayan05

from Bhubaneswar, Odisha

Dec 14, 2021

Address:	Gurgaon
Website:	www.oyo.com

I called a OYO reservation caller for booking, he booked me a hotel but the date he entered was incorrect, so now I am unable to modify the date as well as cancel the booking. I tried everything from calling to call centres to cancellation person, to trying to cancel or modify it from the OYO app. Still I am unable to do so. Now I am stuck in a limbo. I have paid 25%of the booking amount now when I am trying to cancel it there is a cancellation charges which is equal to the 25% amount that I have already paid, and I can't even modify my check in and check out dates.

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Jan 21, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

OYO Rooms Customer Care's response Hi Sayan, this is not the experience we want you to have with us. Oyo always wishes to give their best possible service. Please share your booking details so that we can assist you further.

Team OYO

Dec 15, 2021

Updated by Sayan05 Booking ID-MCPQ4955
Name Sayan Sengupta
Date - 15 /12/2021 to 16/12/2021

Verified Support

Dec 17, 2021

OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Team OYO

Verified Support

Dec 17, 2021

OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO

Dec 19, 2021

Updated by Sayan05 Refund money not yet credited to my bank account.

Dec 19, 2021

Updated by Sayan05 I received the amount.

Verified Support

Dec 21, 2021

OYO Rooms Customer Care's response Hi Sayan, we believe our concerned team has contacted and communicated the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Team OYO