[Resolved] OYO — Refund of void booking

_pank

from Bhopal, Madhya Pradesh

May 11, 2022

Address:	GURGAON HARIYANA
Website:	www.oyorooms.com

On 07.05.22 I had tried booking hotel OYO 4484 Hotel EL Classics for dates 12 May to 14 may (3 Nights/ 2 rooms per night) at an amount of Rs. 9817
Payment was made through Credit card and payment was successful but when re-directed to OYO page it shows some error message and no msg from OYO regarding confirmation of booking, again I Tried for booking with same price and again Amount was paid fully but Booking was not confirmed by OYO.
Currently Bookings are appearing as VOID Booking but amount deducted have not been refunded to my credit card.
Booking ID- L69X4241 & RLUE2586
date of Booking- 07.05.22
CREDIT CARD COMPANY- HDFC BANK

Request is made to Refund Amount Rs 9817 +9817 Deducted twice in view of void booking on OYO Rooms.

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May 14, 2022

Complaint marked as Resolved

issue Resolved, Amount credited back to CC Account.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

OYO Rooms Customer Care's response Hi, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO