[Resolved]  OYO — Refund policy

I have booked oyo on July 30 to 31 2021 (booking id: GWH11665), to my mistake I couldn't reach on time and couldn't cancel cause I was unfamiliar with the app, I phone the customer service and they said they can't refund so I wanted to book again on same hotel, same number, I've decided to book through phone and number which I've contacted is my previous(GWH11665) booking number tat person asked for my watsapp number to send details which I have a account but I don't want him to book in that number .he by mistake booked in watsapp number and I've lost 757rs . They r now saying sorry can't refund new.the phoned booking id new is (NZE26607)