[Resolved] OYO — Refund related issue

Bhawna Priya

Jan 16, 2022

Website:

Hello, I booked a OYO Hotel for two rooms (booking ID-RNLN7437) on 26th Dec 2021. The distance I was wishing for was 2-3kms from Har ki Pauri, Haridwar. But on OYO, due to the showing of wrong location, I booked a hotel. After that when I conformed the location through Google Map it was 15-20kms. So I talked to customer care (named Oma). She cancelled the hotel on my behalf and said I will get my refund in 7-10 wprking days. Its been 20 days now. When I tried calling again, Akshay picked and said to talk with IVIR team. I again tried calling and got no response. Please help me with my refund.

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Feb 23, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2022

OYO Rooms Customer Care's response Hello, thank you for connecting with us. Please be assured that the raised concern will be resolved at the earliest. ~Team OYO

Verified Support

Jan 18, 2022

OYO Rooms Customer Care's response Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Team OYO

Verified Support

Jan 19, 2022

OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO

Verified Support

Jan 21, 2022

OYO Rooms Customer Care's response Hi, as checked the refund has been initiated on 19 Jan 2022 and it will take 7-14 working days to get reflected on your account. We appreciate your patience in this regard. ~Team OYO