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OYO — Refund related refund not received

I booked my booking ok 1 jan but still not received refund and oyo customer cares are not responding to this they are just put the call on hold and then cut the call
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Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. Please share your booking Id/contact details so that we can transit your experience with us. ~Team OYO
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    +91 93 1393 1393
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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