OYO — Regarding refund - SSPU0529

vijaybsbs

Jan 12, 2023

Website:

www.oyorooms.com

I have booked my oyo rooms on Sep 27, 2022 in Gurgaon. Confirmation number is SSPU0529.

When i reach the hotel on the booked date, hotel admin told that they have cancelled agreement with OYO and not taking any bookings from OYO.

Then i raised complaint immediately. They sent below mail.

"We acknowledge that we've received your request for Check In Issue, Property Blocked/Closed, NA and it is logged under the Ticket ID [protected].
Our customer support team will get back to you as soon as possible."

There was no reply from them. Once again i have raised my complaint and they sent below mail.

"We acknowledge that we've received your request for Check In Issue, Tie up/Recon Issue, NA and it is logged under the Ticket ID [protected].
Our customer support team will get back to you as soon as possible."

Till date i haven't received my refund and not able to reach out to customer care.

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OYO Rooms customer support has been notified about the posted complaint.

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jan 13, 2023

Verified Support

Dear Vijay,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO

vijaybsbs

Jan 19, 2023

Received call from OYO!! Thanks