OYO — Request for refund of cancelled room booking

OYO — Request for refund of cancelled room booking

G Gunaseelan Nehru from TIRUCHIRAPPALLI, Tamil Nadu Jan 12, 2022 Mar 4, 2022 This thread was updated on Mar 4, 2022

Hi, I have booked the room using oyo customer care support through phone from Dec 18 to Jan 4 for long stay they have given one offer SPOT booking with less amount and I payed 5200 (aprx) without seeing the hotel infra and hygiene and they said that it is near to you only but its wrong (Five km away from my expected location).I went to that hotel room size is very small, no hygiene in toilet and doors are broken . So I called oyo customer support and shared the photos of rooms infra and asked them to cancel the booking they raised the ticket for refund with cancellation charges.OYO promised me that I will receive my amount after Jan 4 (Check-in and Check-out date) but still 12/1/2022 I didnt receive the amount, I called many times daily but no proper response from their side. Ticket ID : [protected] Resource ID : ISMD8314 OYO please refund my amount ASAP. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 12, 2022 OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. Regards, Team OYO Jan 15, 2022 Updated by Gunaseelan Nehru As per our conversation over the phone I have attached receipt of the Hotel room Mar 04, 2022 Updated by Gunaseelan Nehru Hi, Please let me know the status of refund status, still I didnt receive the amount. INR743 ISMD8314
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 4, 2022

Verified Support

Hello,

As we have checked your refund was initiated on 21/01/2022 and it has been refunded from our end. This is the UTR no - N[protected]. You can get it checked from your source bank. Do let us know for any other assistance.

Thanks & Regards
TEAM OYO

Gunaseelan Nehru's [Complaint's author] reply, Mar 4, 2022

I didn't get you, URT no - N means what, whom should I contact, why you are making complicate just return my amount through phonepe to my phone number 9962529933.