Oyo Room — Amount deducted but booking failed

Oyo Room — Amount deducted but booking failed

V Vishalkumar19 from Hyderabad, Telangana

Hello, I tried making a booking through OYO app in SPOT ON 49255 Hotel new Simran palace for the amount 569INR on 5/01/2021. I made the payment through ICICI Net banking. My transaction description from bank is BIL/ONL/[protected]/Oyo Hotels/wwwoyoroomscom1 ICICI BANK NODA. The amount got deducted after putting in the OTP but the booking failed for some reason hence it did not generate any booking ID. I demand a refund in this matter. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 07, 2021 OYO Rooms Customer Care's response Sincere apologies for the inconvenience caused. Please share your contact details with us so that our concern team can connect with you at the earliest. Regrads, Team OYO Jan 07, 2021 Updated by Vishalkumar19 Yes, You can contact me on to my gmail [protected]@gmail.com through which I made the booking. I logged in with [protected] to make the booking but you can contact me through [protected]. Thank you.
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