[Resolved]  OYO — room check in problem

Address:

New Delhi, Delhi

My oyo room check in date was 19 nov 2019. I tried to check in lambher guest house, lambher guest house, katagla, kasol, himachal pradesh.
But the owner denied saying "he will not accept the booking (Nzki1028).
We contacted the customer support but didn't received any expected help even after talking to supervisor from some escalation team. They promised call back but received that call post 6 pm. No contact till the time even after explaining that hotel is place almost at a remote place no local transport available and we have lady travellers with us.
Owner says you people owe them more than lac.
We faced this embarrassment after walking km (Hill climb included with luggage) and after paying partial advance payment.
Oyo people just neglected the concept of hotel and their first rule to provide guest security and safety.
Moreover we paid 3000 hard cash at the check in at same hotel.
Now we are asking oyo to compensate the difference and the refund of the pyment oyo people disconnecting the call.
Supervisor do not know how to communicate with the in any proper language they just talk whatever they want to say and very rude.
I don't understand how they get promotion with this attitude and skills.
Please help and settle this case.
I hope you will settle this case soon.