[Resolved]  Oyo Room — denied check in

Myself niteen sonawane recently i booked (7 oct 2018) a room in new delhi with booking id nfgx8056. I was denied checkin even after confirming and giving miss call on the specified number. The booking cost was 1818. Then called oyo. Oyo shifted to other hotel. Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees 1818 and the hotel original cost was 2584. When i checked in i was charged 2584. The conference call had no meaning. I paid this amount as i was in a hurry for some work. The room quality was not even one star also, very bad condition. I just stayed at that hotel for few hours and checkout sooner on the same day. I requested oyo for my refund. After many messages and mails and calls oyo agreed to refund me rupees 766 in oyo wallet[protected]=766) as oyo charged me according to my previous booking. But i don’t want this amount in my oyo wallet i want this amount to be transferred in my bank account. Because for further bookings i am not going to use oyo in my life. I wanted to claim for full remaining rupees 1818 refund (As 766 rupees they agreed to refund) but i know you will never do such heartful help to customers.
I claim for full remaining rupees 1818 refund.
People come from other cities for some work. Instead of work they need to face such oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
For bank details do call me on [protected].
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Aug 8, 2021
Complaint marked as Resolved 
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Hi! That's absolutely not an ideal experience we want for our guest. We're on it & will make sure your concern is resolved within the least possible time. Appreciate your understanding.

Regards
Team OYO
niteen1315's [Complaint's author] reply, Oct 15, 2018
Still no money transferred to bank account.Already a week passed by.
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Already 14 working days have passed and still there is no refund from your side.This is what OYO is on their words.Inspite of promise done by OYO, they themselves are not on their loyalty.This shows that how a customer can face mental harassment for such a issue of refund transfer for which you guys take 14 working days.Already 3 weeks passed by but still OYO has not opened their eyes and such a carelessness by them.These issues are not much by other hotel bookings as compared to OYO.

Dear Guest,

The refund will take 7-14 working days to reflect in the source account. This does not include Saturdays, Sundays and any other public holidays. Thank you for understanding.

Regards,
Team OYO

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