Oyo Room — hotel denied check in

Address:

GH-3, Sector-16, 201009

I booked a hotel collection o 18252 hotel supreme at mumbai from 03.10.19 to 05.10.19 (Booking id - crgb6981).

When i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property.

I connected to oyo and after discussion they spoke to me saying that they will shift to another property which is around 2-3kms and i have to bear additional transportation and extra hotel charges. Not agreeing their one sided t&c they said they are connecting to guest manager but after 15-20 min on hold they disconnected. Waited for almost 2hrs on road still no response received from oyo team.

I have raised open tickets several times but oyo didn’t responded even for single time and neither refunded and compensated for all this torture.

With all untrained professional in customer service oyo is very good in extracting margins as a third party but when something go’s wrong they don’t have courtesy to respond and close any issues. They have only escalation but no closure.

Such a shame that oyo has downgraded their services to such level and don’t refund pre-paid amount in spite of denied check in by hotel.

Now i need my complete amount back with compensation on high priority.