Oyo Room — hotel shown early check out without my permission
P
Pragneshpatel12
from Abu Road, Rajasthan
My self pragnesh patel, surat, gujarat. I booked oyo flagship 14676 alchemy creek, goa for 15 th to 18 th nov 2018 from oyorooms.com (find attachment for booking detail) . When i check in at hotel on 15 th nov 18 hotel also mention same dates in register (find attachment of hotel register) as per their booking record. But on 2nd day i.e 17 th nov 2018 Hotel manager mr sunil told me that i have boking for 2 days only. I shown my booking copy but he told that on web site yr booking shown for two days only . I talk to helpline number they told that hotel shown check out in 17th nov morning at 10.46 a.m thats why on web its shown as 2 days stay and they sent me bill as 2 days charge and one day early check out charges (find attachment )showing check out on 17 th morning and told to vacant room. I was out for entire day on 17 th nov when i came back in evening mr sunil property manager fighting with me and force to check out room. I paid for 3 days and hotel shown early check out as they taken another booking on same day. Mr sunil told me to vacant room or else i will inform my satff to throw ur luggage out and call police . Its a nightmare for me during holiday with family. I called many te to oyorooms they not reapinded well amd keeping my calls on holds every time. Worst experinace. Pls intervain as such kind not happen with other one in future.
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