[Resolved]  Oyo Room — no resolution for cancellation

Address:

A 142 FF SAINIK COLONY, , Sector 49, Faridabad, Haryana, 121001

I had booked hotel from oyo at 8pm and did full payment. Then reached to the hotel by 8:30 and asked for hotel team to get us accommodated. They said what if we do not allow you to stay in a rude manner and i asked why so to which he replied madam here in dalhousie all oyo hotels are against oyo since they are not paying us. I said why would we suffer because of this chaos between oyo and the hotel. I checked the app and selected the option to get a different hotel and went to that hotel where the manager said that they dont have any rooms available. I called up to customer care to cancel the accommodation as in the app cancellation charges were too high and i was not at fault here so why should i have paid. Now ticket for cancellation was raised by 9 pm and i did not recieve any confirmation till 10 pm. I could not wait further and had to urge the hotel manager at the initial booking to get us accomodated. He agreed, but, further we had booked deluxe room (Which is supposed to be much better than normal room) but instead we were given smelly rooms for dirty toilet plus spotted bedsheets (On the contrary oyo claims to have these hygenic promises). The staff even said to me that if i don't like the room i may please leave and find a better place instead. I am not sure what oyo is aiming for but this is not tolerable. Also, to add i had made several calls to the customer care team and got disappointing answers throughout. Now the team is claiming that they called me up at 12 midnight for 9 pm cancellation and closed the same since i didn't pick call. First of all why will i wait for 3 hours to get my hotel booking cancelled. I want instant cancellation so that i can further book other hotel. Really disappointed at the service. Want to escalate the matter to senior management of oyo. You cannot make false promises and let go.