Submit a Complaint
Other
OYO Rooms

OYO — Room Payment Issue

Website:www.oyorooms.com

This is brought to your attention, I booked my rooms yesterday via OYO and my confirmation ID is QN0C3554. As per OYO amount for stay was ~1427/= I have been asked to pay 143/= for OYO (attached bill). and the remaining pay to the hotel.

When I visit to hotel and demanded to pay 3000/= instead of 1284/=

I reached out to OYO customer care and he transferred the call to the hotel. But the guy is speaking in Hindi even though I asked him to speak up in English. However, there is no proper coordination by OYO customer care. I asked an OYO customer executive to speak up but there was no response from him as well.

Again I tried to reach out to the booking office (which I booked my room) executive, I explained the scenario with him, he asked me to hold on call for 2-3 minutes and he said I will talk with the hotel person. He kept me on hold for 10 minutes but there was no response from him at all.
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

Hey Kamal, we regret the inconvenience caused to you. OYO aims to provide all its users with the best hotel booking experience. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information