[Resolved] Oyo Room — refund not initiated in my account

deepak7929

from Muzaffarnagar, Uttar Pradesh

Address:

New Delhi, Delhi, 110044

I have booked room from oyo app on 11th october 2019. My booking id: - rcif8574 when i reached there they denied check in due to water problem. I spoke to oyo customer care they said we are refunding your money in you bank account and it will take 7 to 14 days to get refund. But i didn't receive any refund. I have attached screenshot of mail which i have received. Please take an action on this issue. Give me my refund.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 4, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO

Verified Support

Dec 04, 2019

OYO Rooms Customer Care's response Hi, our concerned team has reached to you with a proper resolution. Please consider this experience as an exception. We assure a hassle free stay in the future. Feel free to get back incase of any other concerns. ~Aish