[Resolved]  Oyo Room — refund of 3789 pending since mar-19

Address:

560064

I am writing here because your escalation team & its members are not at all helping.

23-mar: i'm new to the city (Bangalore) and i booked a wrong hotel. I explained my concern to you escalation team and sarika_saini_607857 advised me to book another hotel & the current booking amount will be refunded to you within 7-14 working days. She replied – “modification is not possible so you can check out on 24th march 2019, the excess amount of rs.3789/- will be refunded to you.” i did the same trusting the brand.

24-mar: the same information for given to me by neha_rai_586521. “modification is not possible so you can check out on 24th march 2019, the excess amount of rs.3789/- will be refunded to you.”

05-apr: 14 days passed away, but i haven’t received any update on my refund, so i replied on the same email asking about the status of my refund. Again neha_rai_586521 replied to me “due to some technical issue refund got declined so we have initiated again kindly wait for 7 to 14 working days”

9-apr: i received an email from neha_rai_586521 asking about my bank details like - beneficiary name, account number, name of the bank & ifsc code and said that it will be done on priority. Shared the same over email.

12-apr: i asked about my status again because as per dictionary meaning of priority is treated as more important than others. I received a reply from akshanshu_sharma_569171 stating in very unprofessional manner – “please wait for some time and coordinate with your bank.”

16-apr: i coordinated with my bank to check about the refund but they said no refund has been received so again i reached out to [protected]@oyorooms.com and received a reply from aviral_pandey_ (Wop) – “amount has been declined from our side you will receive a link with in 24-48 hours to fill the bank details when you fill the bank details your amount reflect in your bank account within 7-14 working days”

4-may: i received an email from chandan kumar asking for my bank details again which i have already provided 5 times. Bull #

I have even written to [protected]@oyorooms.com also to [protected]@oyorooms.com

Even after submitting my complaint here there is no response from them & they have mentioned as resolved. But oyo people have taken a pledge not to reply. There is no professionalism. For 3789 inr they are not even processing my refund and they are expanding. I will share this on all social media platform that do not book oyo as they are highly unprofessional. They do not have money to process a refund of 3789 and talking about expanding. This is one of the bull # hotel companies i have ever encounterd. Its better to go for other competitors like treebo etc. Atleast they are professional in replying to your query. Go & learn some mannerism to reply to an email.