Oyo Rooms — 100% Cancellation Charges Deducted and refund not initiated

Website:

www.oyorooms.com

My booking ID is ORDI1284

I Booked a room on OYO 8685 Sagar residency on 20th June 2022 and I paid the amount of 1192 rupees on OYO app through Phonepay. The hotel manager denied check-in. I called OYO customer care and cancelled the hotel. I paid1290 rupees online but didn't get any refund in my bank account after cancellation. It shows 100% cancellation charges deducted. I want a full refund of 1192 rupees as it is not my mistake because rooms were not available. Screenshots of the booking and refund status is attached herewith for your reference. Please refund my amount of 1192 rupees as soon as possible.