[Resolved]  Oyo Rooms — 23 days refund processed but not credited

Booking id zfwb7248. False advertising of room as premium drastic condition of room on arrival dirty bedsheet with huge oil marks broken matress with big depressions asked for cleaner washed sheets staff said all are like this called oyo customer care many times all calls went unanswered was put on hold and calls got disconnected talked to the hotel receptionist about the problem he said cancel it and they will call so i cancelled and finally oyo answered i told them my concern they told me they will change the property to a nearest hotel and as soon as i pay for the new room i will be refunded for the previous booking i agreed property changed paid for both in advance refund was processed by other means i was sent a link to submit my bank details but money was still not credited to my account after 16days called many times and i got same answer that my complaint has been forwarded to the senior but no action i gave 1star rating to the app on play store and finally got a reply from oyos mohammad jahangir he called and told me the claim is processed and pending with finance dept and since 14 days had already passed he asked for another 3 to 7 days and that i should inform him via email if any problem it's been 8 days since then and no one is responding to my calls they go on holdas usual and disconnect. Not even mohammad jahangir is replying to my emails escalation no 6719544 booking i'd. Zfwb7248