[Resolved] Oyo Rooms — 5 times customer care executive cut my call after 15 min waiting - after paid amount oyo behaves very bad and provided fake pictures of hotel

Amitrudram

from Basti, Uttar Pradesh

Address:

Kiaara stay - oyo booking, Varanasi, Uttar Pradesh

Booking ID - ULQD8629
I am trying 5 to complain about my current booking becouse Hotel update in app my room number 110 but I am staying in room 109 and this room is not good and not matching with app hotel room picture. Oyo care person also raised a complaint case id[protected] but no response from care side.oyo making fraud to users try to stop and give some punishment on this type of activity done by care executives.

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Aug 15, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

OYO Rooms Customer Care's response Dear Guest,

We apologize for the upsetting experience. Kindly give us sometime to get this checked.

Regards
Team Oyo

Verified Support

Jul 11, 2019

OYO Rooms Customer Care's response We really apologize for the trouble caused to you. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.

Regards
Team OYO