Oyo Rooms — 9662 kajali guest house
Kolkata, West Bengal, India
AnAnubhab Biswas on Oct 3, 2019
Hello, I am Anubhab Biswas I had booked an OYO room today(2/10/2019) around 11:30pm, booking id GBHT6572 and that shows that the cost of the room is rs. 993/-(kajali guest house) (near acropolis). But when I reached here around 1.30pm the receptionist denied to give room with the designated amount mentioned in OYO app and they charged rs1500/- that was really inconvenient. As a customer it is really very harassing.As I had no option I had to check in. I'm herewith attaching of all these documents and hope that you people will look after this as soon as possible. And I'm claiming a refund and apologisation from the OYO organisation. This incident shows how disorganisted the OYO is.
[Oct 04, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Oct 17, 2019
Hi, We are extremely sorry for the troublesome experience. Rest assured that we will take this matter to closure at the earliest. Kindly give us some time to get it checked.
Verified SupportOYO Rooms Customer Care's response, Oct 19, 2019
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance
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