| Address: | E-2, CBRI COLONY, CBRI, LOCATED IN IIT ROORKEE |
To the concerned,
I have booked a hotel OYO 85914 Welcome Hotel, Unamed Road, Uttarakhand 246172, India, Landsdowne.
Booking Details
Name - Anup Kumar Prasad
Booking ID: XCP4441
Deluxe (3X) X 1
Check-In: 14th April 2022 and Check-Out: 15th April 2022
I trusted the OYO app for the first time and took my family. I was confused about the location so we contacted customer care at [protected].
Through the message (attached below), I received the hotel location.
Kindly find the location of the hotel using the following link https://bit.ly/3ljXWlZ
Once, I reached the venue at around 7 pm. We landed in between the forest on a kaccha road. There was no sign of a hotel, no buildings, no houses, and no street light. I contacted again through customer care to get the hotel manager's number. I have been provided with the number [protected], which was the wrong number. I tried again the customer care and plead for help, but didn't receive any.
With my family in the car, we searched next four hours in the surrounding area and found a pathetic room at midnight to safeguard us and have shelter.
It was the worse experience of my life for trusting OYO. A complete Fraud act and poorly managed supporting system harass common people like me.
On top of that, I am getting messages showing, that I didn't show up at the hotel. I contacted customer care multiple times but it's just an endless loop with no solutions. Now my profile is not even showing that I ever booked a hotel. But I got the invoice for the same booking. Calling customer care doesn't help either. They conveniently disconnected my calls without providing any solution at all.
It's a complete fraud act from the OYO side. Need justification on such irresponsible act from OYO side ASAP
Regards
Anup Kumar Prasad
+[protected]
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