[Resolved] Oyo Rooms — about entry of couple

Adv Aditya Sagar

from Ludhiana, Punjab

Address:

Sangrur, Punjab, 148001

Sir, i have booked a room at hotel classic. My entry was couple entry.. But they did not allow me for entry... My booking reference is given below:

Dear vidya sagar, we look forward to host you for confirmed booking aszm1467 at oyo 22511 the classic. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 2nd nov, 12 pm onwards
Check-out: 3rd nov till 11 am
No. Of rooms: 1 deluxe (3x) room
Number of guests: 2 adults
Hotel name: the classic
Address : 50, nankiana chowk, time tower city, sangrur
Map link : http://bit.ly/2IG6zUv hotel reception: [protected] *t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid).

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Dec 4, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

OYO Rooms Customer Care's response Dear Aditya,

We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you.

Regards,
Team OYO.

Verified Support

Nov 03, 2018

OYO Rooms Customer Care's response Dear Aditya,

We believe that our team got in touch with you and assisted you in regards with your concern. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO