[Resolved]  Oyo Rooms — about guardian guest house, shillong

Address:

Lummaurie, Laitumkhrah, near Edumunds College main gate, Shillong, East Khasi Hills, Meghalaya

I have booked two rooms(double) in guardian guest house, Shillong. But the rooms were not ready at our arrival. Check in time was 12 pm, but we checked in at 8 pm. Still they didnot make the rooms ready. The rooms were filled with cigarette smoke and stinking. No room service. Staffs complained that they dont get salary, so they dont work. But, we are paying for our stay. No response at room service. Phone keeps ringing, no one receives. No drinking water at hotel. No hot water in one room. I expect my money refund from oyo.