[Resolved] Oyo Rooms — abuse word used by staff at green hills hotel (oyo rooms)

[Resolved] Oyo Rooms — abuse word used by staff at green hills hotel (oyo rooms)

A Ajay1993 from Gurgaon, Haryana

We book four rooms with booking no-lhvu8679 at green hills hotel dalhouise with room no 101, 102, 105, 106 on dated 24th may 2018. We found staff behaviour is very bad. My son demand for 2nd pranthaa in breakfast then someone is there who used abuse word to my soon. He said in hindi sala b... C.. D sara yahi kha k jayga kya... And oyo promise me for a good free breakfast but there is nothing plz rply me as soon as possible. My contact no-[protected]. Was this information helpful? No (0) Yes (0)
Jun 29, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 27, 2018 OYO Rooms Customer Care's response Dear Ajay, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support May 28, 2018 OYO Rooms Customer Care's response Dear Guest, We contacted you regarding your concern and worked on it diligently. Your valuable feedback has been taken into an account and the same has been shared with our ground team so avoid the future mess. We ask for your forgiveness again and hope that you give us another chance to host you soon. Regards Team OYO
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