[Resolved] Oyo Rooms — Additional Amount Charged at Hotel (Booking ID

[Resolved] Oyo Rooms — Additional Amount Charged at Hotel (Booking ID - URD67539)

P pauljoy from Kochi, Kerala Aug 29, 2022 Aug 30, 2022 This thread was updated on Aug 30, 2022

I booked a room at the hotel (oyo 3633 nanda inn) for the price shown in the oyo mobile app which was Rs 436. However, at the time of check-in, I was asked to pay Rs 914 more; only then would they provide the room. He even dared me to call the oyo customer care and tell them about the issue. As I was in a hurry, I paid him the extra charge and got the room. Later, that day, when I asked him for the receipt of the additional amount that I paid, he told that oyo would send me the total bill of Rs 1350 by mail after checkout. Till now, I haven't received any bill and whenever I contact the customer care, they ask me to get the bill from the hotel which the hotel owner would never provide. I demand a refund of the extra charge incurred of Rs. 914 to resolve this issue Check-in Date - 30th July 2022 Check-out Date - 31st July 2022 +2 photos Was this information helpful? No (0) Yes (0)
Sep 3, 2022 Complaint marked as Resolved The very next day(30th August) after submitting the complaint, I received a mail from Oyo through the mail-id "[email protected]" stating that the refund would be processed within 7-14 days. Then on 1st September, I received a call from Oyo refund department (+91 1724979551) stating the same things said in the email. The following day, I received the complete refund of Rs.914 that I demanded. I am so satisfied that Consumer Complaints was able to solve my issue. OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 30, 2022 OYO Rooms Customer Care's response Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
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