[Resolved]  Oyo Rooms — additional charge

I have book room in thekady via oyo agent. I got a confirmation message to update your arrival call to [protected] and to cancel your booking give a missed call to [protected] (Same number).

I tried calling to [protected] inorder to update my timings, but the call has been automatically disconnected as soon i dial in. Ivr recognized that i gvae missed call and the room has been cancelled.

When i spoke with oyo customercare person, he said you have cancelled the room and if you want to re-book it you need to pay cancellation charge of around 600rs.
Was this information helpful?
No (0)
Yes (0)
Sep 19, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2017
OYO Rooms Customer Care's response
Dear Guest,

Our sincere apologies for the inconvenience caused. We request you to kindly helps us with your booking ID. You can share the same here or send us at [protected]@oyorooms.com and we will surely check this for you. Looking forward to hearing from you.

Regards
Team OYO.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information