[Resolved] Oyo Rooms — After cancelling the booking, money was still not refunded

gunjan34

from Chandigarh, Chandigarh

Website:

www.oyorooms.com

Hi, My booking ID is TGCK6071. I booked through Oyo rooms on 29th Nov 2015 and cancelled the same day my booking. But I still did not get any money in my account. In the past 20 days, I have called more than 100 times and every time I get different reply. First They were saying that oyo will not refund the money. Then I talked to them about money then they said that it is being processed. Now oyo is saying that on 10th of December 2015, they have refunded the money, but I still didn't get any update on this. I contacted my bank and they are saying that they didn't get any request for the same. When I asked oyo to send me details where they are able to see that my money is refunded, they are refusing to send the same. I am really pissed off! I used to recommend my friends to choose oyo rooms, but now it seems that I should stop them! Please return my money asap. Regards, Niyati Shah

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO