[Resolved] Oyo Rooms — against hotel chaupal gurgaon

Shahzebs1

from Unnao, Uttar Pradesh

Address:	Gurgaon, Haryana, 122001
Website:	OYO Rooms Website

Booking i'd - fwtv9361... No hot water/gyeser facility in the rooms..
Staff not at all helpful.. My guest dialed reception number 9 from his room 314 many times but there was no one to assist, nobody bothered to answer the call... I spent 1201 inr at such a disgraceful property and this is the 2nd time we have faced issues at this property... Oyo is solely responsible for such goo[censored]ps because they provided us this hotel option while we were booking online... Shameless oyo... They don't value their customers. 👎🏻👎🏻👎🏻👎🏻

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Dec 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Nov 10, 2018

OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.

Regards
Team OYO

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