Oyo Rooms — Amenities not

Address:

Kolkata, West Bengal, 700005

Hi team,

I have booked 2 rooms through oyo. each room costing 8000rs totalling to 16000. both rooms in a single flat so i got a discount of 500rs. i was going to check in on 1st august. when i came to check the rooms i was shown the amenities and tv and a/c in one room was missing. i was told that these will be installed before i check in. i have paid 25% of the security deposit as requested by the oyo team to confirm the booking.

The amenities apart from the beds and cupboards in the rooms and the sofa, dining table and t table in the common room i was promised was tv, fridge and gyeser in the common area and a/c in both the rooms.

Now i get a call from one of the agent and he says that they have some technical issues and they will not be providing tv and also no a/c in one of the rooms. this is highly disgusting and is not a good thing on part of oyo. i have made my plans to check in. my family is coming in from hyderabad for whom i have booked these rooms. now, when the date is nearing, it is impossible to change the plans as there is a lot of personal loss and financial loss as well. i would like you to look into this issue a s to act on this asap. please let me know so that i can plan the next steps. i wanted to take this legally by first i thought to speak to the customer care as it's not a person but is an organisation.

Hope to hear back from you soon.

Thank you,
Nisar