[Resolved] Oyo Rooms — Amount charged but room not allocated

CA Pooja Shrivastav

from Varanasi, Uttar Pradesh

Website:

www.oyorooms.com

I booked 2 rooms in risikesh on 25 june 2017 but when i contact the hotel authority they said they do not have rooms. I contact customer care and they assured me that they will arrange something but after 2 hours no solution was there. After that in hurry i booked another guest house personally and said customer care executive to cancel the booking but they didn't cancel the booking even they did not initiated the refund. What is this i did not get the accomodation as well i did not get my money back. This was horrible experience with oyo. I am ready to pay cancellation charge but my pending money should be refunded. Please refund my amount.

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Jul 31, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

OYO Rooms Customer Care's response Dear Pooja,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO