[Resolved] Oyo Rooms — Amount debited from Phonepe but no booking id is created

[Resolved] Oyo Rooms — Amount debited from Phonepe but no booking id is created

N Navya_t_ch from Hyderabad, Telangana Oct 30, 2021 Nov 15, 2021 This thread was updated on Nov 15, 2021

Hi Team, I have booked a hotel through Oyo App on 30th October 2021. The payment is successful and the amount got deducted from the PhonePe app. However, no booking id is created in Oyo App. The PhonePe team has confirmed that the payment is successful to the merchant's bank amount. Requesting you to look into the issue and refund the debited amount. Thank you. +1 photos Was this information helpful? No (0) Yes (0)
Nov 20, 2021 Complaint marked as Resolved Oyo Team has contacted me and refunded the amount that got debited, post-confirmation of the transaction details. OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 31, 2021 OYO Rooms Customer Care's response Hi, thank you for bringing this to our notice. Please share your registered contact details to get it checked and assist you further. ~Team OYO Nov 08, 2021 Updated by Navya_t_ch Contact: [protected] Nov 10, 2021 Updated by Navya_t_ch Contact number has been added above. Kindly look at the issue. Verified Support Nov 12, 2021 OYO Rooms Customer Care's response Thank you for the relevant details. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO Nov 15, 2021 Updated by Navya_t_ch Alternate Contact: [protected] Verified Support Nov 15, 2021 OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO
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