[Resolved] Oyo Rooms — Amount deducted but check in not provided

Ketansonawane

from Hyderabad, Andhra Pradesh

Jun 12, 2022

Address:

India

I did a booking (ID: VHNP1615) on the OYO app from June 12th to June 20th at Townhouse 1019 Galaxy Suites. I paid a a total amount of INR 14929. When I reached the hotel they told me that they were full and OYO had given them extra bookings which they could not meet at the time and asked me to call the service line and ask for a relocation. I called them up and everytime I was told that since I've dailed the Reservation helpdesk, they will transfer me to the Service helpdesk and would promptly cut the call, this happened multiple times. The booking was prepaid and I would like a refund

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Jul 2, 2022

Complaint marked as Resolved

Oyo rooms called me and transferred the refund

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

OYO Rooms Customer Care's response Hi Ketan, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO

Jun 15, 2022

Updated by Ketansonawane I still haven’t received any update

Jul 01, 2022

Updated by Ketansonawane Can I get an update