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Oyo Rooms — Amount deducted but room has not booked

I have paid an amount Rs.594 on 25th November 2021 through Google pay. The amount got deducted from my account but room is not booked and booking ID is also not generated.

I'm unable to reach their customer care. I would like to have my refund amount.

Attaching the screenshot of Gpay transaction details for your reference.

Thank You,
Mahesh
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2021
OYO Rooms Customer Care's response Hi Mahesh, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia
Verified Support
Nov 28, 2021
OYO Rooms Customer Care's response Hi,

As checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.

Thanks & Regards
TEAM OYO
Nov 29, 2021
Updated by Veera_Mahesh Hi Team,

Ihaven't got the priper solutiin for this. I got an email saying no show eventhough i have booked another hotel through oyo on the same day & time. Attached the invoice for your reference. I would request you to provide a refund as i din't get the booking id & confirmation of the booking neither from the hotel nor from the OYO.

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I haven't got any resolution. Just got an email saying no show and have been charged for it. Attached for your reference. I need a refund for this booking as i have booked another hotel through OYO on the same day & time.

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