[Resolved]  Oyo Rooms — Amount deducted, payment unsuccessful in app, need refund

Hi Team,

On my previous booking made on 18th October, payment was made through UPI. Amount deducted but payment unsuccessful in app.

I had raised the same concern to the customer executive immediately and was promised that they will initiate and process the refund, but till date i didn't hear back from anyone either through message, mail or call also there was no amount credited to my account.

Booking Details (ID: JVAE4975)
Amount - 828 Inr

Please do the needful ASAP.

Thanks
Dr Prudhvi
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Nov 20, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2020
OYO Rooms Customer Care's response
Hi Prudhvi,

We have raised your concern with our dedicated team. Please allow us some time so that we can provide you with the appropriate resolution at the earliest.

Regards,
Team OYO
Verified Support
Nov 21, 2020
OYO Rooms Customer Care's response
We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards,
Team OYO
 
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