[Resolved] Oyo Rooms — Amount has been deducted 2 from my account

Shloke

from Bengaluru, Karnataka

Website:

www.oyorooms.com

This is Shloke Andrew Mohan .I had booked a room at the artus inn in Mumbai...Which is situated in Andheri East ...Near nakshatr hospital ...While first booking the room the transaction was taking too long to process, hence I cancelled it and tried again ...The same thing happened the second time around...After cancelling the transaction once again, I had to ask my mother to book the room ...This time around it was booked ...When I checked later in the evening the amount has been cut twice from my card even though my mother payed the amount through her own card ...In all total RS. 4428 was deducted from me which I would like refunded ...Each transaction was RS.2212

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May 14, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

OYO Rooms Customer Care's response Dear Shloke,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share the booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO