[Resolved] Oyo Rooms — amount paid but hotel refused to provide the room

guptaiotep

from Bhubaneshwar, Odisha

Address:	Khordha, Odisha, 751007
Website:	www.oyorooms.com

Dear Sir/ Madam,
I have booked the Hotel Tango Beach resort in Neil Ireland from OYO @ mentioned website and as detailed below.
BOOKING ID: HGST1647
CHECK-IN - 16th Oct'18
CHECK-OUT - 17th Oct'18
ADDRESS - 1, Tango Beach Resort Lakshmanpur Beach Niel Island, Neil Island
Landmark - India Scuba Explorers.
While check-in the booked hotel authority denied allocating the room and said the tie-up with OYO is no longer exist.
Due to this, I have stayed in another hotel who has charged me Rs. 5500/- as no more rooms were available in Neil on the day. Since then I am not customer care number provided by OYO .
Please help in getting the refund of the expenditure done by me due to the negligence of OYO.

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Dec 8, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

OYO Rooms Customer Care's response Dear Guest,

Our sincere apologies for the inconvenience caused to you. This is not the kind of experience we want for our guests. Request you to kindly allow us time to resolve this. Our team member will assist you at the earliest.

Regards
Team OYO

Verified Support

Oct 28, 2018

OYO Rooms Customer Care's response Dear Guest,
We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance.

Regards,
Team OYO