[Resolved]  Oyo Rooms — Amount took twice, customer care is fraud, disconnecting after 30 min

Amount took twice, customer care is fraud, disconnecting after 30 min, asking to wait for solution and put us on 30 mn hold and they will disconnect after that,

Very bad and fraud people,

One of the below orders was canceled and I have only used one booking, but payment is taken for both the bookings, both bookings in the same hotel but took double amount refund Rs. 2689/- which is taken extra.
Booking ID: CEGV5081, O9J87253

UPI Transaction numbers: transactions #:[protected] transactions #:[protected]
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Jul 17, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2022
OYO Rooms Customer Care's response
Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO
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