[Resolved] Oyo Rooms — App problem

Basu T.

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560099
Website:	oyorooms.com

U had booked a room in coorg for 25th march to 26th march, through oyo app, but when i was checking through app before arrival, it showed cancelled & i called customer care of oyo to ask abiut the same, but they easily said sorry & told me to pay & do another booking for the same room!! Also, they said they cudnt refund any of my money (I had paid entire payment in advance). I am deeply shocked, why i should bear the loss for their error & mistake?? This is deeply against any loyal customer who trust any site/app for booking & payment!!

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Aug 7, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Verified Support

Dear Basu,
We deeply regret the inconvenience caused. We request you to kindLy share your booking ID / contact number with us. Our team will get in touch with you at the earliest.

Regards
Team OYO

raj212

from Kolkata, West Bengal

Refund of amount

I booked hotels online thorough OYO ROOMS. i cancelled my hotel bookings having booking ids UMSZ 0619, STVP9526 & HKF16498 .Now it's been a month over since i cancelled yet the amount is not refunded by the company. i called many times to customer care they gave silly excuses.

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Verified Support

Dear Raj,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO