[Resolved]  Oyo Rooms — Arbitrarily cancelling Booking by OYO

Address:

New Delhi, Delhi, 110034

I have Bookings against the following Booking I.Ds.:-

1. KPAL5036
2. VHOT0198
3. LHZA4192
4. ZBEO5178

Ref.:- Case ID .774870 OYO

All the above mentioned bookings have been done on 1st September 2016 with advance payments as required for the Property Hotel R.K. Grand Inn, 9-Paschim Enclave, NH-10, Delhi

These Bookings are for the my guests arriving for the purpose of Marriage of my Son.

To my surprise, Yesterday on 11th November, 2016, I received a Call from Oyo Customer care that the concerned Hotel is not responding and we will shift you to some other property nearby. I agreed to look into the options.

But there was no response after that .

As this was a critical matter of marriage purpose booking, I frantically called OYO Customer Care in the evening ( 3 times) and that also with the long holding of call.

Your Customer Care Representative told me all the times that we will get back to you

On our great insistence, you just sent me the Case ID .774870 OYO.

Finally when we were impatience with your representative, he told me that Booking I.D. KPAL5036 is confirmed for which mail is also sent and for another I.D.s Rooms are available at Saraswati Vihar, Pitampura .

I agreed to shift all the Bookings to OYO Saraswati Vihar, Pitampura.

But then he said, booking I.D. VHOT0198 is not available there as it is already booked.

We want all the booking to be transferred to one site only as all the guests are together.

After that there is no communication and we are tired up with the harassment you people are doing to me.

I am in much pains as the booking is done on 01.09.2016 looking into the priority of the situation. Now there is no bookings available any where.

You are, therefore, requested to respond me immediately with the solution with firm commitments so that I attend to my other works.

with regards,

ANIL KODESIA
95 Sharda Apartment,
West Enclave, Pitampura, Delhi-110034
Ph.: [protected]