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Oyo Rooms — Asked extra money at check in

I booked room in oyo hotel orbit inn on 21st may through oyo app. My booking ID is ZRVC1048. But at checkin property manager told that he cannot give room at such low price and I had to pay extra money. So apart from 522₹ which I paid on app, he took extra 878₹. I tried to contact oyo customer service but I was not able to connect. As I was travelling from a long journey, I had to pay extra money. I am sharing screenshot of payment done by me. Kindly refund my extra amount which I paid which is not acceptable as I have already paid on app.
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Comments

Dear Pratik,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
team OYO
Reply
Dear Pratik,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
Reply
PratikkSb's [Complaint's author] reply, May 25, 2023
No proper resolution has been provided, customer executive is not responding to mails.
Oyo customer care is not responding to my mails.
Reply

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