Oyo Rooms — assigned different room and talk rude

Address:

Oyo rooms 625 heritage mall kota tinggi Johor, 81900

Hello. Today i made a family suite reservation from booking.com and got the confirmation number#[protected] and email. 2pm we 4 guest reached hotel and ask for check in and the lady there made us wait for 20 to 30 min at counter and at last we got to know that the family suite we booked is not even available and they gave us 2 stranded queen rooms and told us that in 30 mins they will gave us family suite. After 30 mins when reach reception and ask from that lady that did u guys try to make availability for me. And the answer i got was "we already assign u that 2 room whats wrong now. Family suite is not available at this moment so u have to stay in that 2 stranded queen rooms beside that we cant do anything. After when i ask why cant i cant the room i booked and i payed for. They made a call to there manager as they said mr. Azim. And gave me the phone and ask me talk to him. I hold the phone and say hi and first mr. Azim told me that we dont have family suite its booked already and you can stay in that 2 stranded queen rooms. And they way mr. Azim was talking made me felt like am i the one who did mistake or did wrong booking and they are doing me a favour and all. Being quiet and listening they way mr. Azim was talking to me made me lose my temper for a while and i talk back and answer to mr. Azim" 1 second mr. Azim they way u are talking it sounds like its my fault and u are scolding me. Is it my problem room was not fix or what so ever and mr. Azim reply no sir its not but i[censored] want family suite its without a/c we can give u that and u can stay there. My reply was"will u live in a room without a/c"? And they way mr. Azim u are talking to me so rude being a manager and dealing guest and customer's how a manager can talk like that. If a waiter or helper or agent ya maybe i can understand but how a manager can talk wth a guest like that. At the end my answer was to mr. Azim was " they way u said and tell the things no one can accept and specially your voice tune so rude. I tell to mr. Azim that sometimes you just have to be polite and even if change room or what ask politely and talk sweet. Only after these words mr. Azim realises the way he was talking to me. And i felt so upset and i just gave back the phone to that ladies at reception and started to move towards my room without saying a single word to any of them and just went back room