Hi, i checked-in for a night stay in one of the greater noida properties. After check-in i got a cancellation email from oyo. The reception deck asked me to call customer care number. Customer care told me that i cancelled the booking and hence no refund either.
We were asked to leave or pay the hotel again.
Who will fo such a prank on himself while having is family with little kids involved!
My bookings id with OYO is: H4P65228
Please advise.
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Any update on this, please?
It seems like it's becoming a scam. I was not aware that OYO primary customers are the couples who would need the room only for a few hours to finish their business. Such people will hardly complain and will adjust to any alternate option.
My booking was for a family while in transit. I don't find the customer care response believable as I had no reason to cancel. In fact, I ended up paying the hotel for their on-deck booking for the room that I stayed in on the 26th night. I reported to the local police on 26th night itself. The hotel assured me to get my refund back but no one is showing accountability. I am left with the only option of following up with the police for the fraud case.
Please advice.