[Resolved]  Oyo Rooms — Automatic cancellation with no refund

Hi, i checked-in for a night stay in one of the greater noida properties. After check-in i got a cancellation email from oyo. The reception deck asked me to call customer care number. Customer care told me that i cancelled the booking and hence no refund either.

We were asked to leave or pay the hotel again.

Who will fo such a prank on himself while having is family with little kids involved!

My bookings id with OYO is: H4P65228
Please advise.
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Sep 14, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
OYO Rooms Customer Care's response
Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO
Complaint comments 



Any update on this, please?
It seems like it's becoming a scam. I was not aware that OYO primary customers are the couples who would need the room only for a few hours to finish their business. Such people will hardly complain and will adjust to any alternate option.

My booking was for a family while in transit. I don't find the customer care response believable as I had no reason to cancel. In fact, I ended up paying the hotel for their on-deck booking for the room that I stayed in on the 26th night. I reported to the local police on 26th night itself. The hotel assured me to get my refund back but no one is showing accountability. I am left with the only option of following up with the police for the fraud case.

Please advice.

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